What is support?

Support IT

Support or support applications means, providing services to help customers to solve problems occurred in technology products like mobile phones, televisions, computers, software or other electronic or mechanical goods. It concerns mainly support with specific problems with a product instead of proper training, setting or changing. There are various companies that offer it support at home, and, as well as online guide as network 2000, he supported, support me, etc., some of them offer free services and the management fee. They transferred their services via telephone, Internet, email or Web site or tool where users can log the phone/incident. Large organizations frequently have internal technical support to their staff for computer related problems.

Support tools

Support is provided through different technologies. The following are some of the principal means of services:

Telephone and mobile callsSMS and ChatEmail and FaxSoftware PackagesCDs MMSOnline and DVDs

Support IT

Break fix support
Correct recess, he maintains, are extremely common in service industries. This service is also referred to as "Time and materials support. In this type of service customers pay for material (hard drive, memory, computer, etc.) to solve this problem, and as well as technician, also payable in advance in accordance with the hourly rate.

Block hours

Block-hours service is a package discount for customers, provide technical support or services. The types of services customers pay for a bunch of hours at a time and benefit from a discount for an hour. The premise behind this type of support is that client negotiate a reduced rate and a fixed number of hours to use either month or year.

Managed services
Managed services are fixed price service to solve a particular problem. In this type of services the customer pays according to the problem instead of an hourly rate. This is the most reliable service, because it helps customers save money. Service provider offering the course to solve a particular problem. If the customer order to obtain this service provider charge to address whether it will be resolved within one minute, take the hour, week, month etc.

Remote PC repair or remote computer

Remote PC Repair or recover a deleted computer is an online problem method. By using this method, a technician uses special software and desktop connection to connect to a PC or client computer. This software helps tech assume complete control of the PC or client computer. With your permission, the technician can take control of your mouse and keyboard events, transfer various diagnostic and repair applications at the user's desktop, run scans, install antivirus software, etc. when a remote service permits it, the technician can even reboot the computer and reconnect remotely to continue their work without the user you want to help.

If you want to get the most reliable support or IT services for your computer, I would like to recommend that you http://www.givemesupport.co.uk/

View the original article here